Privacy Policy
Live Rider Inc. handles personal information and usage information obtained through this website in connection with business system development, maintenance, and consultation according to the following policy.
1. Information we collect
We collect information submitted through inquiry forms, inquiry chat, rough-estimate tools, and other input fields on this website, including company name, contact person's name, email address, phone number, inquiry details, current operations, pain points, expected response, chat messages, rough-estimate selections and inputs, and other information you provide. Voice input for the rough-estimate tool is used only for the live hearing and recordings are not stored.
2. Information collected automatically
To display this website, handle inquiries, prevent abuse, and understand website usage, we may collect landing pages, submission pages, referrers, UTM parameters, IP address, User-Agent, cookie and similar identifiers, and event information related to form submissions and rough-estimate interactions.
3. Purpose of use
We use collected information to respond to inquiries, confirm consultation details, prepare proposals, rough estimates, and formal estimates, communicate about contracts, billing, delivery, maintenance, and support, improve service quality, analyze website paths and inquiry trends, and prevent or respond to unauthorized use, spam, and security incidents.
4. External services
This website may use services such as Google Tag Manager to measure page views and interaction events. We may also use external services for inquiry handling, email delivery, hosting, chat storage, notifications, backups, and related operations. Information may be handled according to the specifications of each service provider.
5. Third-party disclosure
Except where required by law, necessary to protect life, body, or property, necessary to cooperate with public authorities, or with the individual's consent, we do not provide collected personal information to third parties.
6. Outsourcing
We may entrust handling of personal information to external service providers within the necessary scope for email delivery, server operation, inquiry notifications, development and maintenance, accounting, legal support, and related business operations. In such cases, we appropriately select and supervise the contractor.
7. Retention period
We retain collected information for the period necessary to achieve the purposes of use, confirm inquiry history, manage transactions, comply with contractual or legal obligations, and prevent disputes. Information that is no longer necessary may be deleted or processed so that individuals cannot be identified.
8. Security management
We take necessary and appropriate security measures to prevent leakage, loss, damage, unauthorized access, and similar risks, including access control, credential management, storage management, and appropriate selection of communication paths and external services.
9. Requests for disclosure and correction
We respond to requests for disclosure, correction, addition, deletion, suspension of use, and suspension of third-party provision in accordance with laws and regulations within a reasonable scope. We may ask for information necessary to verify the identity of the requester.
10. Contact
Please contact us through the contact form on this site.
Last updated: July 7, 2026